Frequently Asked Questions

All your orders are prepared specifically for you. The production time of your order usually takes 1-3 business days . After your order is prepared, it is delivered to the cargo company.

Once your order is delivered to the cargo, the delivery time usually varies between 2-5 business days depending on the region you are in. Delivery time may be shorter in provincial and district centers.

Yes! Shipping is free for orders of 1000 TL and above. For orders of lower amounts, the shipping fee is stated on the payment screen during your order.

When your order is shipped, you will be sent an email with a tracking number. You can track your order using this number. You can also check your order status on our Order Tracking page.

As Efendioğlu Design, we accept the following payment methods:

  • Credit Card (Visa, Mastercard)
  • Bank card
  • Money Order/EFT

Yes, our return conditions are as follows:

  • You can request a return within 14 days after receiving your products.
  • Products must be unused, in their original packaging and undamaged.
  • For more information about our return policy, you can review our Returns and Refund Policy page.

Personalized and custom products are not eligible for return. However, if there is a manufacturing defect in the product, you can contact us. You can be sure that we will resolve your issue as soon as possible.

You can cancel your order before the production process starts. Contact us immediately to cancel your order:

When you receive your cargo, please check the package in the presence of the cargo officer. If there is damage or a missing product, have the cargo officer prepare a Damage Detection Report and contact us to report the situation. We will resolve your problem as soon as possible and send you your new product.

Efendioğlu Design products are meticulously produced using the highest quality marble materials. Our products, which bring together durability and aesthetic appearance, offer long-lasting use.

Yes, we ship our products to over 50 countries on 5 continents around the world. You can contact us for more information about international shipping.